THE HOTEL-STYLE SERVICES YOU CAN ENJOY — WITHOUT LEAVING HOME - Kanebridge News
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THE HOTEL-STYLE SERVICES YOU CAN ENJOY — WITHOUT LEAVING HOME

The apartment concierge goes mainstream as luxury developments take service to a new level

By Kirsten Craze
Fri, Mar 22, 2024 12:25pmGrey Clock 5 min

As downsizing has given way to rightsizing, a new breed of homeowner is exercising their right to outsource. From dog walking to gift buying, personal drivers to private chefs, today’s concierge services have become so much more than the glorified parcel-minding amenities of yore. Time poor homeowners are increasingly seeing the value of bringing the hotel lifestyle home by happily handing over daily tasks — and the real estate industry is taking note.

The global concierge services market was valued at US$647.30 million in 2022, and is predicted to hit $1.1 billion by 2032 according to Allied Market Research data. While there are no comparable Australian-only statistics, anecdotal evidence suggests our local market is set to explode as stretched-thin professionals seek out additional at-home help.

Interested in more stories like this? Order your copy of Autumn 2024 Kanebridge Quarterly magazine here.

Concierge on call

Comprehensive concierge services are now a hot commodity in lavish new residential developments, especially those targeting “rightsizers” relocating from big family homes to lock-up-and-leave apartments. Once just a smiling face in the lobby of upmarket inner-city unit blocks, the role of a concierge in 2024 goes beyond simply signing for packages and surveilling security cameras.

The Landmark in Sydney’s Lower North Shore is a $1.4 billion development offering residents access to its Club 500. The exclusive club includes traditional aides such as house keeping, restaurant bookings and car washing, with additional high end helpers like chauffeurs, event managers, interior decorators and personal shoppers. 

The music room in the Landmark on Sydney’s Lower North Shore is just one of several services available to residents.

On the riverfront in Melbourne’s Docklands precinct, Seafarers (a joint venture between Riverlee and 1 Hotels) is part five-star hotel, part residential development giving permanent residents the opportunity to cash in on the hospitality. Homeowners at the $550 million project set to open in late 2024 can tap into all the guest services of the luxury accommodation. 

“Residents will benefit from a blend of the best hotel amenities with curated residential offerings, including organic pantry stocking, botanical and pet care, eco-conscious housekeeping, private chefs, in-room massages and access to the hotel’s event programming,” says Riverlee’s development director, David Lee. “The breadth of services on offer combines convenience, luxury, and responsibility into an unparalleled residential experience.”

Lee says Australian’s desire for concierge services is increasing as the needs of local luxury property buyers continue to evolve.

“As a developer, we saw a need to cater to this demand and provide residents with access to the services that allow them more time to enjoy life and experience luxury within the comfort of their homes,” he adds. “As we navigate the new norm post-pandemic, integrated services have become an enabler of a more balanced lifestyle, and we recognise that people are looking for a complete lifestyle upgrade, which begins in the home.”

A life of service

Evan Cannan, operations manager with building management company Lefand, has been a professional concierge for more than two decades, first in five star hotels and now in a residential setting. Lefand will provide building services at new residential development Akoya, a 55s project in Greenwich, Sydney.

“The types of services and facilities are becoming more high end, especially over the past five to 10 years, compared with the concierges we remember from the 1980s and 1990s,” Cannan says. “These additional services mean apartments are achieving a higher price point, but with that comes higher strata fees. 

“However, most buyers are happy to pay for it because they’ve reached that stage of their lives when they appreciate it.

“These people have seen the benefits of having a concierge within their office space, or they’ve travelled the world and experienced luxury concierges in places like Dubai and Singapore.”

The Akoya development by Lefand will have a virutal driving range, complete with bar.

Although there was once a great divide between a hotel concierge and an apartment concierge, Cannan says the lines have now blurred.

“A great concierge needs to have a wealth of information at their fingertips. Without even looking having to look it up they should be able to know the best restaurants in the area, what events are on and where, and just be able to advise residents with personal requests.”

He says the job calls for plenty of patience and discretion.

“I’ve had no limit of extraordinary requests over the years including one lady who used to send me off with her ATM card to get large sums of money out for her, but sometimes it’s as ordinary as looking something up on Google Maps when you know they could have found the information themselves,” he says.

Moving forward, Cannan predicts concierge services will likely be shaped by client demand as apartment buildings become vertical villages. 

“Just looking at what’s available within services around the world, I think there’s still a lot more to come to Australia,” he says. “A good concierge service is regularly having those discussions with residents about what they want and don’t want.”

Helping hand at home

Brand new apartment developments aren’t the only bricks and mortar getting the concierge treatment. Melbourne-based real estate agency Kay & Burton launched its in-house concierge service two years ago with a handful of offerings. What started as a service organising removalists and connecting homeowners with tradespeople has morphed into more than 100 preferred partners and associates. 

Cath Stubbings, director of Kay & Burton’s concierge team, says due to overwhelming demand for a suite of lifestyle requirements, the team has grown exponentially.

“It started with us wanting to service our clients with their property-related needs. As a result of finding trades for them we naturally started getting asked for more lifestyle-related things,” she says, adding that the evolution has stemmed from a desire for a better work/life balance.

Director of Kay & Burton’s concierge team, Cath Stubbings

“Many of our clients have fairly senior roles, or run their own businesses, and they’re reevaluating what’s the best use of their time. Those working quite long hours see the value of outsourcing tasks they may have normally done themselves.”

Since COVID lockdowns, Stubbings says her clients are spending more time travelling so are seeking a professional shoulder to lean on.

 “We look after their home while they’re away, which involves anything from visiting the property regularly to checking mail, watering gardens, turning lights on and off, putting blinds up and down, meeting trades, arranging cleaners or even putting food in the fridge. 

“The idea is when they return they’ve got a welcoming house to come back to and it gives them peace of mind.”

As the sector grows, Stubbings says the requests are also becoming more bespoke.

“Now we even have people asking us to stock their cellars,” she says. “There’s a trade on our platform specialising in building cellars so they liaise with the client to get an idea of what types of wine they like, what balance they want, and then go about sourcing those wines and building the cellar up from scratch.”

Stubbings says with the work from home phenomenon, the need for help at home will likely continue to grow.

“Over the next three to five years we’re going to see more people calling on a wide range of concierge services as individuals travel more or spend time building businesses,” she says. 

“It’ll become more common to seek out people like us who can support you getting things done around the home.”

Article originally published on Kanebridge News Australia

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As global demand for longevity treatments surges, Australia is fast becoming a player in this lucrative industry.

By Chelsea Spresser
Wed, Jan 8, 2025 3 min

There was a time — not so long ago — when the idea of an indulgent spa day was simply about relaxing massages and therapeutic facials, followed by a five-star lunch and perhaps a dip in a mineral pool. But the health and wellness industry has evolved rapidly, bringing with it an explosion of cutting-edge treatments designed to slow ageing, boost vitality, and extend healthspan.

Cold-water plunge pools, infrared saunas, and float tanks have taken over as the staples of health spas, wellness centres, and high-end gyms. Even real estate developments are tapping into this trend. But now, high-tech longevity treatments — from cryotherapy and IV infusions to genetic testing and advanced cellular therapies — are taking the wellness scene in Australia to unprecedented levels.

A burgeoning market globally, the health and wellness industry is estimated to have been worth more than US$5.6 trillion in 2022. Projections suggest this figure will grow to a staggering $13 trillion by 2031, with Australia steadily catching up to the US and Europe, where longevity treatments are thriving. High-profile figures like Gwyneth Paltrow, Jennifer Aniston, Chris Hemsworth, and even Tom Brady are among the faces championing biohacking and experimental therapies, from stem cell infusions to blood transfusions.

The Rise of Longevity Clinics in Australia
One of the key players in Australia’s emerging longevity scene is Tristan Sternson, founder of Super Young. Sternson’s foray into the world of longevity treatments began as he approached 40 — a milestone that made him reflect on his health. As a former elite athlete, the transition from feeling invincible to feeling vulnerable led him to explore solutions that would help him reclaim vitality.

Tristan Sternson, Nick Bell and Jarrod Kagan from Super Young

Initially frustrated by the lack of accessible health data locally, Sternson turned to overseas clinics for tests and treatments that painted a clearer picture of his biological needs. His experience inspired him to create Super Young, a Melbourne-based clinic offering evidence-based therapies tailored to individual needs. Services include cryotherapy, IV infusions, genetic testing, and biological age assessments. Memberships range from $85–$289 per week, while one-off tests start at $899.

Sternson emphasises the importance of personalised treatments. “I want people to start with the evidence side of it so they can really understand their own body and what treatments will work for them,” he says.

The Science of Longevity Medicine
Dr Karen Coates, an integrative medical doctor and a presenter for The Longevity Project at Gwinganna Lifestyle Retreat, echoes Sternson’s emphasis on personalisation. She explains that longevity isn’t just about living longer but about living better — optimising health today while securing vitality for the future.

“One-size-fits-all approaches don’t apply when it comes to longevity,” says Dr Coates. “It’s about understanding your body’s genetic makeup and adopting personalised strategies to support health and longevity.”

At Gwinganna’s four-night Longevity Project retreat, guests can undergo gene testing, biological age assessments, and learn strategies to bridge the gap between chronological and biological age. Packages for the retreat range from $2915 to $5460.

Biohacking for All Budgets
Not all longevity treatments come with hefty price tags. Health coach Camilla Thompson points out that simple lifestyle adjustments — like cold showers to stimulate circulation or adding Celtic sea salt to water for better hydration — can supplement advanced therapies.

While advanced treatments like stem cell and peptide therapies are yet to gain widespread regulatory approval in Australia, Sternson is optimistic about their future. He envisions a time when longevity centres will be as common as gyms, giving clients the tools to monitor and manage their health with precision.

“What I’d love to see is health insurance companies get on board,” Sternson adds. “If they can give discounts for safe driving based on car data, why not for healthy habits based on glucose monitoring or other health indicators?”

As Australia continues to embrace longevity medicine, it’s clear the industry is poised to reshape not just health and wellness but how Australians approach ageing itself.